Refund policy
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, contact us at info@valrisforge.com with your order number and clear photos of the item showing its current condition. We'll review the photos and confirm within 5 business days whether your return is approved. If approved, we'll send you further instructions on how to proceed. Items returned without an approved return request will not be accepted. Return shipping costs are determined on a case-by-case basis and will be communicated to you at the time of approval.
For returns or exchanges, return shipping fees and any additional fees related to bringing the product back to us are not covered and will be deducted from the refund amount.
The same return policy applies to sale and discounted items.
Damages & Issues
Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged, or incorrect, so we can make it right. Claims submitted after 7 days of delivery may not be eligible.
Exchanges
The fastest way to get what you want is to return your item and, once the return is accepted, place a new order for the replacement. Please contact info@valrisforge.com.
Refunds
Once we receive and inspect the returned item, we'll process your refund to the original payment method within 10 to 15 business days. Please note that your bank may take additional time to process the refund. If more than 20 business days have passed since we confirmed receipt of your return, contact us at info@valrisforge.com.
2-Year Quality Warranty
Every ValrisForge piece — including its 18-karat (18K) gold plating or rhodium silver finish — is backed by a 2-year warranty against manufacturing defects. This covers:
- Structural damage or breakage under normal wear
- Significant plating loss or color change under normal wear
Plating and finish
All plated jewelry — and even solid gold — will show subtle changes in color, tone, or finish over time. This is a natural and expected characteristic of precious metal jewelry, not a defect, and reflects the piece being worn and lived in. Under our 2-year warranty, we will replace any piece that shows significant plating loss or color change within 24 months of purchase under normal wear. Determination of what constitutes significant change is at the sole discretion of ValrisForge.
This warranty does not cover: lost or misplaced items; accidental damage including drops, impacts, or bending; normal wear and tear such as minor scratches or scuffs from daily use; damage caused by improper care or exposure to harsh chemicals, environments, or substances; physical damage from misuse; or items that have been altered or repaired by a third party. Warranty claims are resolved by replacement, not refund. Determination of warranty eligibility is at the sole discretion of ValrisForge.
To make a claim, contact us at info@valrisforge.com with your proof of purchase and clear photos of the issue.
Limitation of Liability
ValrisForge is not liable for any personal injury, skin reactions, allergic responses, or health-related issues arising from the use of our products. Our jewelry is crafted from 316L stainless steel, a material widely recognized as hypoallergenic and skin-safe. It is the customer's responsibility to ensure they have no sensitivities to the materials used prior to purchase.
ValrisForge reserves the right to update these policies at any time. Continued use of our website constitutes acceptance of the current policies