Shipping policy

Shipping Policy

Free Worldwide Shipping

ValrisForge offers free worldwide shipping on all orders, with no minimum purchase required. All applicable customs duties and import taxes are covered by us — there are no hidden charges at delivery.

For returns or exchanges, return shipping fees and any additional fees related to bringing the product back to us are not covered and will be deducted from the refund amount.

ValrisForge reserves the right to decline orders to countries or regions where shipping is not feasible.

Processing Time

All orders are processed within 2–5 business days of payment confirmation. You will receive a confirmation email once your order has been dispatched. Orders are not processed on weekends or public holidays. Please note that processing and delivery times may be extended during peak seasons and public holiday periods.

Estimated Delivery Timeframes

Once dispatched, orders typically arrive within 6–12 business days depending on your location. Please note that delivery times are estimates only and are not guaranteed. Unexpected delays caused by shipping carriers, customs processing, or circumstances outside our control may affect delivery times.

Order Tracking

Once your order has been dispatched, if applicable,  you will receive a tracking number via email. You can use this to monitor your shipment at any time. If you have not received your tracking information within 7 business days of your order confirmation, please contact us at info@valrisforge.com.

Customs & Import Duties

ValrisForge ships on a Delivered Duty Paid (DDP) basis. This means all customs fees, import duties, and taxes are settled by us before delivery. You will not be asked to pay anything additional upon receiving your order.

Address Accuracy

Customers are responsible for providing an accurate and complete delivery address at checkout. ValrisForge is not liable for orders lost or delayed due to incorrect address information. Re-shipping costs for orders returned due to incorrect address information are the customer's responsibility. 

Lost or Delayed Orders

If your order has not arrived within the estimated delivery window, please contact us at info@valrisforge.com. While shipping delays caused by carriers or customs processing are outside our control, we are committed to resolving any issues. Depending on the circumstances, we will either resend your order or issue a full refund, at our discretion.

Delivered but Not Received

Once a package has been marked as delivered by the shipping carrier, ValrisForge is not responsible for lost, stolen, or misplaced items. Claims of non-delivery on packages marked as delivered will be reviewed on a case-by-case basis and may require a signed carrier investigation report.

P.O. Boxes

We are currently unable to ship to P.O. boxes. Please ensure a full physical delivery address is provided at checkout.

Returns & Refunds

For information on returns, exchanges, and refunds, please refer to our Return and Refund Policy. Return shipping costs are determined on a case-by-case basis and will be communicated to you at the time of return approval.

Contact Us

For any shipping related queries, contact us at info@valrisforge.com.

ValrisForge reserves the right to update this shipping policy at any time. Continued use of our website constitutes acceptance of the current policy.